Account and data deletion
This page explains how to delete your account in the TrimSpot app (developer name: TrimSpot) and the data associated with it. There are two ways, and both lead to the same result.
Way 1 — from within the app
This is the quick way. The deletion is carried out immediately and does not require contacting us.
- Open the TrimSpot app and sign in to your account.
- Go to the Profile screen and select the gear icon to open the Settings.
- Scroll to the bottom of the screen and select Delete account.
- Confirm the action in the confirmation window that opens.
Way 2 — a request by e-mail
If you are unable to access the app, send a request to steld410@gmail.com containing:
- The e-mail address with which you registered
- Your username in the app
- The subject: TrimSpot account deletion request
For the purpose of identity verification, we will reply only to the e-mail address registered on the account. The request will be handled within 14 business days.
Deleting data without deleting the account
You do not have to delete your account in order to remove information. Certain items can be deleted directly in the app, at any time:
| What can be deleted | Where |
|---|---|
| Stories you have published | Open the story → the trash icon at the top of the screen → confirm. A story is in any case deleted automatically, both it and the file, about 24 hours after publication |
| Comments you have written | The trash icon next to the comment → confirm |
| Notifications | The notifications screen → swipe to delete (in the app) or the trash icon (in the browser) |
| Google calendar connection | Settings → Calendar sync → Disconnect. This deletes from our systems the access tokens and the availability data that was synchronised. The permission itself must be removed in your Google account, at myaccount.google.com/permissions |
| The calendar export address (ICS) — for holders of a barber account | Settings → Calendar sync → Generate a new address. The previous address stops working immediately |
| Blocked list | Settings → Blocked users → Remove |
| Photos and posts on the business profile | Profile → select the item → Delete |
| Services and prices | The Services tab → Delete |
| Personal description (bio) | Settings → Edit profile → clear the field and save |
| First name, last name and phone | Settings → Edit profile. They can be changed, but not left empty — they are required for the operation of appointments. To have them deleted, contact us by e-mail |
A request to delete specific information
If the information you wish to delete does not appear in the table above, or you are unable to access it, you may ask us to delete it — without the account being deleted:
- Send an e-mail to steld410@gmail.com from the e-mail address registered on your account.
- State in the subject of the message: Information deletion request — TrimSpot.
- Specify which data you wish to have deleted, and state your username in the app.
- We will acknowledge receipt of the request and handle it within 14 business days.
At the same address you may also request to inspect the information held about you or to correct it.
Which data is deleted when the account is deleted
Deleting the account permanently removes all of the following information:
| Type of data | What it includes |
|---|---|
| Account details | Name, e-mail address, phone number, username, password |
| Profile | Profile picture, preferences, areas of interest |
| Location | The location data you saved for the purpose of finding barbershops in your area |
| Appointments | The history of the appointments you booked and the notes attached to them |
| Messages | Correspondence in the app. Each conversation has a single record, and it is therefore deleted for the other party as well |
| Content | Photos, posts, stories and reviews you have written — and the files themselves, not only the records. When a barber account is deleted, the reviews written about it are deleted as well |
| Connections | Followers, following, blocked list |
| Notifications | The device identifier for the purpose of push notifications |
| External calendar | A Google calendar or ICS calendar connection, if you made one, all the tokens related to it and the availability data that was synchronised. The permission you gave TrimSpot in your Google account must be removed there separately |
Information that is not retained after deletion
We do not keep a copy of your personal information for our use after deletion, and we do not sell or transfer it to third parties for marketing purposes. The only exception is the system backups, which are deleted of their own accord in the backup cycle — as detailed immediately below.
Retention period
| Stage | Time frame |
|---|---|
| Deletion from the active database | Immediate |
| Deletion from the server of the files you uploaded | Immediate, right after the records are deleted |
| Deletion from the database backups | Up to 15 days |
| Records of sign-in attempts (the e-mail address with which you registered) | Up to 48 hours |
| Handling of a request submitted by e-mail | Up to 14 business days |
The database backups are created once a night for the purpose of recovery from a fault, and are deleted automatically after about two weeks. The backups include the database records only — not the files you uploaded, which are deleted from the server immediately. Information that has been deleted from the active database is not restored from a backup, except in the event of a technical fault that requires a full restoration.
Exceptions — information that may be retained
In certain cases we are required or entitled to hold certain information even after the account has been deleted:
- Legal obligation: information that we are obliged to keep by virtue of a provision of law or an order of a competent authority.
- Legal proceedings: information required for the resolution of a dispute, for the prevention of fraud or for the protection of our legal rights, only for the period required for that purpose.
- Aggregate and anonymous information: statistical data that does not identify you personally and cannot be attributed to you, such as general usage counts.
- Reports filed about you: a report that another user filed about your content or about you is kept in our handling queue even after the account has been deleted, for the purpose of handling the report and preventing repeated misuse. Reports that you filed are deleted together with the account.
Before you delete
Questions
For any question regarding account deletion or your data: steld410@gmail.com